Frequently Asked Questions
Everything you need to know about gear, shipping, and service.
How do I determine the correct size for my hockey skates?
Hockey skates typically run 1 to 1.5 sizes smaller than your standard shoe size. We recommend measuring your foot in centimeters and consulting our brand-specific size charts for the most accurate fit.
Do you offer professional skate sharpening services?
Yes, we offer professional sharpening with custom hollow options. Please note that sharpened skates are considered a customized product and are not eligible for return.
What is your return policy on sticks and protective gear?
We offer a 30-day return policy on unused items in their original packaging. Composite sticks come with a standard 30-day manufacturer warranty against breakage due to manufacturing defects.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout. Orders placed before 2:00 PM EST are generally processed the same business day.
Can I customize jerseys for my entire team?
Absolutely. We offer bulk discounts and professional heat-press or embroidery services for team jerseys. Please contact our team sales department for a personalized quote.
Do you ship international orders?
Yes, we ship to most countries worldwide. Please be aware that international customers are responsible for any customs duties, taxes, or import fees incurred upon arrival.